Refund Policy
Last updated: March 2026
100% Refund
2+ hours before
50% Refund
0–2 hours before
No Refund
No-show
1. Cancellation by Customer
If you cancel your appointment: • 2 or more hours before: 100% refund to original payment method • Less than 2 hours before: 50% refund (50% retention as cancellation fee) • After appointment start time: No refund Refunds are processed within 5–7 business days depending on your bank.
2. Cancellation by Salon
If the salon cancels your appointment, you will receive a 100% refund regardless of timing. Additionally, you may receive a discount coupon for a future booking as compensation for the inconvenience.
3. Service Quality Issues
If you experienced a significant quality issue with the service: • Report within 24 hours of the appointment • Provide photos and a description • Our team will investigate and mediate between you and the salon • Partial or full refunds may be issued at BeautyBooking's discretion
4. Payment Failures
If your payment was deducted but the booking was not confirmed, you will receive a 100% refund within 3–5 business days. Contact support immediately at support@beautybooking.in.
5. How to Request a Refund
1. Go to My Bookings → Select the appointment 2. Click "Cancel Appointment" 3. Confirm cancellation 4. Refund is automatically initiated For quality complaints: Contact us via WhatsApp at +91 98765 43210 or email support@beautybooking.in
6. Refund Timeline
• UPI payments: 1–3 business days • Debit/Credit card: 5–7 business days • Net banking: 3–5 business days • Wallet payments: Instant to wallet, 3–5 days to bank